GRC Viewpoint

Cover Story:


A Fast-paced and Simplified Approach Toward Incident and Case Management

Top ICM Solution Providers 2023

The contemporary world consists of several incident and case management software solutions. All enterprises require these solutions for streamlining their operations in incident planning and administration. Any solution will bring desired results if chosen after an indepth analysis of the requirements and current and future-oriented goals.

”MetricStream Case and Incident Management software, built on the MetricStream Platform, enables you to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. You can report cases from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, business processes, controls, risks, policies, and regulations to identify compliance or regulatory risk,” says Gaurav Kapoor, Co-CEO and CoFounder of MetricStream.

In today’s data-driven business environment, organizations generate vast amounts of data, often from multiple sources such as email, chats, files, collaboration spaces and more. However, who can answer what is sensitive and critical information? How can you minimize your risk or data exposure and where do you start? Understanding and managing data in a complex and ever-growing data landscape is a big challenge for many. In fact, gaining actionable insights from data located across multiple business processes and workflows presents a whole set of data governance challenges.

Common threats like data quality, visibility, security, and regulatory scrutiny top the boardroom agenda. On top of that, the pressure of complying with an endless trail of privacy regulations (GDPR, CCPA, HIPPA, etc) and the legal preservations in anticipation for Litigation aggravates the situation. No wonder industry leaders are overwhelmed! To mitigate these numerous governance challenges, companies need a reliable way to keep track of, secure, and manage their sensitive data whilst adhering to the numerous compliance requirements.

 This is when IPRO, an information governance and eDiscovery solutions provider, comes to the fore. IPRO’s information governance solution helps companies reduce risk by giving them the ability to assess the data live in-place and provide insights that can help organizations make better decisions real-time. audit, remediate, dispose, preserve and reduce the amount of data release to third parties for legal matters.

Unisys, an IT veteran, was mulling over changing its strategy of searching employee inboxes for identifying information on an internal investigation. The process was highly timeconsuming and cumbersome. This procedure frequently required going through up to 60 subfolders at once. Important or relevant information had to be transferred across the system and outside to attorneys. Naturally, Unisys was in search of a much faster and more technical solution. Extensive research led to Logikcull. For the legal department at Unisys, Logikcull’s user-friendliness, accessibility, and automated functions have allowed significant time savings. The time needed to respond to internal investigations was reduced significantly. Unisys is A prominent provider of industry-specific solutions with cutting-edge security to clients in the government, banking, and healthcare sectors.

Internal investigations require an investment of time and resources. Different sets of information undergo the process whenever needed. eDiscovery software is an essential part of the process of investigation. The software is crucial in finding precise information from a vast database. eDiscovery software is instrumental for corporations, government institutions, or law firms. The management of legal issues and the activities of a legal department are handled by large organizations using eDiscovery solutions. The process of gathering case-related information is challenging in today’s society, which is based on digital communication. The traditional methods of information discovery can be extremely tough.