GRC Viewpoint

Verizon Business: Pioneering Connectivity with Purpose


Chief Executive Officer

“The commitment to provide exceptional customer experiences through top-notch communication services is the focal point of every action.”

Today, where connectivity is not just a convenience but a lifeline, Verizon Business is a shining example of innovation and reliability. Comprising a team of problem-solvers, engineers, technologists, innovators, and thought leaders, Verizon has etched its mark as a global communications technology company, dedicated to realizing the promises of the digital world for millions of customers every day.

A major question posed at the start of Verizon’s journey was: For whom was their network built? People were the unanimous response. Each hole excavated, wire spliced, and tower constructed served as evidence of the dedication to establishing connections between individuals, companies, and the surrounding environment. When Bell Atlantic Corp. and GTE Corp. merged to form Verizon Communications on June 30, 2000, it was one of the biggest mergers in American business history. Through decades of acquisitions, divestitures, and mergers, Verizon has developed into a global power that is bringing the digital world’s promise to millions of people worldwide.

Customers are the centre of Verizon’s mission. The commitment to provide exceptional customer experiences through top-notch communication services is the focal point of every action. This customer-centric approach is not just a theory; the leadership continuously echoes it and it is written on the walls. Verizon understands that its customers are the source of all that they do.

A key component of Verizon’s success is its bright and diversified team. Given that they understand that their people are their biggest asset, Verizon places a high priority on fostering an inclusive and diverse workplace. In order to create long-term shareholder value, Verizon is dedicated to upholding the highest standards of corporate governance for its shareholders.

“We are Verizon.” The core values of Verizon are captured in these few sentences. The business focuses on providing excellent customer experiences and communication services of the highest calibre.  Verizon anticipates and meets their clients’ demands, which makes doing business with them simple.

The foundation of Verizon’s identity is integrity. They are dedicated to acting morally and using ethical business methods in all of their interactions. Verizon values accomplishments over ego and embraces diversity, personal growth, and a strong sense of cooperation. To remain “small” and nimble, they eschew bureaucracy and embrace agility.

Verizon sees opportunity in change and crises, embracing obstacles rather than avoiding them. Engineers from coast to coast make up the Verizon Test Force, which is tasked with maintaining, enhancing, and growing the network. Their commitment guarantees that the network provides services to clients in all the locations and ways that they require.

Verizon Small Business Digital Ready initiative offers useful resources like free online courses, tools, coaching, peer networking, and grants to help small businesses develop and prosper in the digital age. Verizon is dedicated to improving society in addition to connectivity. This company wants to improve everyone’s quality of life by expanding digital access, preserving the environment, and training people for the professions of the future through its Citizen Verizon effort.

Mobile plans, devices, residential services, small and medium business solutions, enterprise solutions, Verizon Connect, and public sector services are just a few of the services and solutions offered by Verizon Business. The organisation offers connectivity and solutions for consumers, corporations, and government organisations, meeting a wide range of needs.

In terms of network technologies, Verizon leads the way with fibre optics, 5G, 4G LTE, and Multi-Access Edge Compute (MEC). These technologies serve as the foundation for a strong and dependable network architecture. Verizon’s Chairman and CEO, Hans Vestberg, guides the business with a focus on innovation, sustainability, and customer satisfaction. Verizon has reached unprecedented heights under his leadership in the rapidly changing field of communication technology.

Verizon’s commitment to excellence has not gone unnoticed. With a workforce where 59.7% are women or people of colour and a board where 7 of 12 members are diverse, Verizon has been recognized for its dedication to diversity and inclusion. The company has received numerous awards, including recognition for its small business wireline customer satisfaction, excellence in network quality, and being named the most reliable 5G network.

Verizon Business is proof of the revolutionary potential of connection. Verizon is a company that brings purpose and accuracy to the digital terrain by connecting people, businesses, and the world through innovation, diversity, and unwavering devotion to their consumers.